北大求职者关于行为面试问题的回答技巧（behavioral questions）

 

如何回答behavioral questions？

前面说过behavioral questions是在美国的职业面试当中最常见的形式。通常是面试者

抛出一个问题，让你从你的经验当中举出例子。而从你给出的例子当中，面试者得以对

你的skills和personalities加以了解和判断。有工作经验的人，尤其是工作时间比较长

的人，当然最好举你工作当中的例子。对于那些没有工作经验的人，可以举在学校和同

学做project的例子，参加学校社团活动的例子，在community做 volunteer 的例子。

在我经历的大大小小的20多个面试中，我最常遇见的问题有：

Tell me about your self.

Leadership example

Teamwork example

Project management example

Problem-solving example

Taking initiative example

What’s the most difficult decision you’ve made recently? 

Why are you interested in this position/this company?

What do you see yourself five years later in this organization?

前三个问题，我几乎每次都被问到。而且第一轮面试问完了，第二轮面试换个人，还要

问你同样的问题。

关于Tell me about yourself，我在下一个报告中会专门谈谈如何回答这个问题。这个

问题是看似简单，实际上很难对付的一个问题。下面我着重谈谈除此以外的其他问题。

关于leadership，我想多说一点。可能因为是MBA，公司对应试者的leadership 

quality 非常重视。我们国人的概念是leader就是领导，就是有一定权力的人，有下属

汇报的人。但要知道，有的人在领导的位置上，不一定就有leadership，而有的人不在

领导的位置上，但他或她可能在工作当中表现出很好的leadership的素质和能力。刚开

始的时候，我觉得英文这个所谓的leadership很抽象，很难具体化。后来我渐渐明白lea

dership can be demonstrated in different ways. 

For example, sometimes, a leader needs to be a change agent. When you 

initiate something new to change the common practice or the status quo, you 

have to rationalize your ideas, convince others, motivate them to change, 

and overcome various obstacles etc. In this case, you are in a leadership 

role. 

Another example. Sometimes, it’d be more difficult to lead people and have 

them work in concert when they are not reporting you. In my case, as an 

Export Sales Manager in charge of export sales to China, Japan and Korea, I 

need internal production, processing and logistic teams to work with me and 

to insure the production is in place on time, the product quality meets my 

customer’s requirement and the shipments to my customers are on time. It 

takes leadership and teamwork skills to get the job done. 

Leadership can also be demonstrated in crisis management, for example, when 

there is a quality problem with your company’s products that may 

potentially cause a huge loss or negative publicity to your company or your 

customer. It takes leadership to act fast and decisively, so that the 

situation would be remedied and the potential damage would be minimized. 

Leadership can be also demonstrated when you successfully carry out a 

project under the challenging timeline or with limited resource, or when 

you take initiative, identify a potential business opportunity and bring a 

new revenue stream to the company. 

我在这里想说的是，不要把leadership理解的很教条和僵化。美国人可以把小小的或看

似简单的事情给安上一个漂亮的名字。就象project这个词。只要是有这么一件事情，有

一定的objective, 需要人力物力在一定的时间里完成，都可以称之为project. 你完成

个作业都可以是个project. 再比如model这个词，以前在我的眼里那得是个实实在在的

，高深复杂的东西。但是我曾有幸看见一个公司所谓的Leadership Model。这是个有全

球员工近10万人的大公司，不可谓不牛吧。结果这个他们引以为骄傲的，还要keep 

confidential的Leadership Model实际上是个PowerPoint slide, 就一张slide. 上面中

间一圆圈，内写Leadership，然后四周画了几个方块还是圆圈，内写几项leadership 

quality，用了不同的颜色，看起来比较fancy。这就是一个model，好笑吧。

所以你没当过领导不要紧。大家把自己的工作经历和人生经历好好想一想，找出关于lea

dership的例子应该是不难的。

关于teamwork的问题，有很多varieties. 面试者可能有不同的方式发问。比如：

Give me an example how you work with a team to solve a problem/carry out a 

project

Give me an example that how you encourage your team members to do their 

jobs.

Give me an example that how you deal with resistance in a team.

想提醒大家的是，这些例子之间不是mutually exclusive。你可能有一个例子，which 

may fit different settings, such as leadership, teamwork, project 

management, problem-solving or initiative-taking. 你也有好几个不同的例